FAQs

  • Do you accept credit cards?

    • Yes, we accept cash as well as all major credit cards.

  • Can you purchase tickets ahead of time?

    • Yes! You can purchase tickets online by clicking HERE

  • Do you allow all ages to go through?

    • We have no age restrictions in place. It is at the parent's discretion.

  • Is the Haunted Castle and Black Forest safe?

    • We take security as our #1 priority. Every customer gets checked through security before entering the property. We have police officers and medical staff on site during every night we are open. We also have staffed security in all areas of the property that can assist when needed. All bags, purses, etc. are subject to be checked by security when entering.

  • What can I NOT bring when I come to visit?

    • The following items are prohibited:

      • Firearms

      • Knives

      • Lighters

      • Tasers

      • Mace or Pepper Spray

      • Any item that can be considered to be a weapon

    • We do not tolerate guests who fight and/or harass other guests while on our property. People who engageĀ this behaviorĀ are subject to being ejected and potentially banned from the area, and may be subject to arrest by local police.

  • Are the attractions handicap friendly?

    • Yes, both haunts are handicap accessible. Let the ticket takers at the entrance of each haunt know that you will be needing to use handicap accessible areas when needed.

  • Do you stay open if there is inclement weather?

    • In the event of inclement weather, the decision to open or close is made at the time of inclement weather. The Haunted Castle is an INDOOR attraction and will generally stay open regardless of weather. The Black Forest is an OUTDOOR attraction and is subject to closure based on the weather during hours of operation. If the decision is made to close for the night, tickets are good for any other night during the 2018 season.

  • Are there refunds?

    • There are NO REFUNDS once tickets are purchased. In the event of inclement weather and we close, tickets can be used on any other date we are open for the current season.

  • Are there strobe lights in the attractions?

    • Yes, both haunts utilize strobe lights in scenes. If you have a medical condition that is affected by strobe lights, please let a staff member know before entering the attraction. We can bypass you around the areas with strobe lights in them.